Who we are
Ben & Ben The Card Men is responsible for personal information collected through this website. You can contact us using the website contact form or by emailing website@benandbenthecardmen.com.
Information we collect
- Name, email address, phone number and delivery address.
- Order, payment-status and customer-service information.
- Messages, collection descriptions and photographs submitted through our forms.
- Technical information needed to keep the website secure and functioning.
- Newsletter details where you have chosen to subscribe.
How we use information
We use personal information to process orders, arrange delivery, provide customer service, prevent fraud, manage collection enquiries, maintain business and tax records, operate the website and send marketing only where permitted.
Lawful bases
Depending on the activity, we process information because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests such as fraud prevention and customer support, or because you have given consent.
Who receives information
We may share necessary information with Stripe, delivery providers, website hosting and form providers, email services, professional advisers and public authorities where legally required. We do not sell your personal data.
Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements. We use reasonable technical and organisational measures to protect it.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, receive portable data and withdraw consent. You may also complain to the UK Information Commissioner's Office.
Cookies and external services
The website may use essential storage or cookies needed for security, forms, stock display and administration. Stripe and other external services may apply their own cookies or privacy practices when you use their services. We will update this notice if our use of non-essential tracking changes.